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ROCWARE guarantees all its products work well: commercial products for 3 years and consumer products for 1.5 years.
Once you have asked for the after-sale services, we will contact you in two days. Please keep your patience and we will need your assistance to find out where the problem is.
After the remote technological consult, if your problems still cannot be solved and the problem has been discovered as the device problem. We'll send you a new one in two weeks, and you don't need to return the old one.
You're free to return the money before the delivery. And if there is no device problem, the return after the delivery is unavailable. It takes massive time and fees to do the worldwide free delivery. We appreciate your understanding.
Warranty shall be void, and of no effect if: 1) Product was not used under normal settings 2) Equipment damage caused by water, electric shock (including power-surge), fire, collapsing objects, any natural disasters, or acts of God. 3. (damage from abuse from theft or vandalism. 4. ( unauthorized repair, misuse, abuse, and modifying the product.
If you still have other questions, our customer services contact address is firstname.lastname@example.org.